Last Updated: June 11, 2026
Return Period
We offer a 30-calendar-day return window starting from the date your order is delivered to your address. To initiate a return, your request must be submitted to us within this 30-day period. Returns requested after this date cannot be accepted.
Condition Requirements for Returns
All items sent back to our returns department must be in a condition that would allow them to be offered for sale again. This means:
- The item must be unworn and unwashed.
- It must be free of stains, pet hair, deodorant marks, and strong odors such as perfume or smoke.
- All original hang tags and labels that were attached when you received the item must still be in place and undamaged.
- The item should be folded neatly and returned inside its original product packaging or in a similarly protective shipping box or poly mailer.
Items that arrive at our facility with signs of use, missing tags, or damage caused by improper packaging will not be eligible for a refund. Such ineligible items will be returned to you at your expense.
Initiating a Return
To begin the return process, please send an email to info@frencchhtoast.it.com. Your email should include your order number and a list of the specific items you intend to send back. Our support team will review your request and, upon approval, will reply with a prepaid return shipping label attached. Print the label, affix it securely to the outside of your package, and hand the package to the designated carrier. We recommend keeping the drop-off receipt for your records until your refund is finalized.
Return Shipping Charges
We do not charge for return shipping. The prepaid label we provide is at no cost to you. We do not deduct any restocking fees from your refund. The full item price you paid will be refunded.
Return Address
All returns must be mailed to the following physical location:
5212 2nd St
Kelseyville, CA 95451
United States
Refund Processing Timeline
When your returned package arrives at our facility, our team inspects its contents. This inspection is usually completed within 1 to 2 business days of delivery to our dock. You will receive an email notification confirming whether your return has been approved. Once approved, the refund is initiated immediately. The funds are sent back to the original payment method you used for the purchase. Depending on the policies and processing speed of your bank or credit card issuer, it may take an additional 7 to 10 business days for the credit to appear on your online statement or paper bill.